Returns and Warranty
We stand behind everything we make. Here is exactly what that means.
30 Day Return Policy
You have 30 days from delivery to decide. If the Comma is not right for your space, contact us and we will organise the full return back to our Sydney warehouse. Return delivery is chargeable and costs vary from $99 to $399 based on your configuration, order size and location. We confirm the exact cost before anything is booked.
Step 01
Keep your original packaging
Please keep the original module boxes. Individual module boxes must be kept in case a return needs to be arranged. If the original boxes are no longer available or damaged, an additional packaging fee may apply and we will confirm this amount before proceeding.
Step 02
Contact us within 30 days
Email hello@1721.com.au within 30 days of delivery with your order number. We will take it from there and confirm the return cost based on your location, configuration and order size.
Step 03
We confirm the return cost
Return delivery is chargeable. Costs start from $99 and go up to $399 depending on your configuration, location and order size. We confirm the exact amount with you before anything is booked. No surprises.
Step 04
We organise the collection
Our team books a collection time that suits you. If you no longer have the original module boxes, we will bring replacement packaging. You do not need to source your own. The return fee is charged back to your original payment method before the refund is processed.
Step 05
Refund processed
Once collected and returned to our Sydney warehouse, your refund is processed within 5 to 7 business days back to your original payment method. The return delivery fee is deducted before the refund is issued.
Common questions
Warranty Coverage
Every Comma carries tiered warranty coverage reflecting the different lifespans of each component. Here are the terms in plain language.
10
Year Structural Warranty
Certified solid timber frame. Covers manufacturing defects, structural failures, and joint integrity.
3
Year Foam and Springs Warranty
Foam and spring system. Covers abnormal compression loss and spring failure under normal use.
2
Year Fabric Cover Warranty
All fabric covers. Covers manufacturing defects, failures, and colour inconsistencies not caused by misuse.
Common questions
Faulty or Damaged Items
If your sofa arrives damaged or develops a fault, we make it right. No questions, no runaround.
Step 01
Document the issue
Take clear photos of the damage or fault as soon as you notice it.
Step 02
Contact us within 48 hours
Email hello@1721.com.au with your order number and photos. For delivery damage, contact us within 48 hours of receiving your order.
Step 03
We resolve it
We will arrange a replacement, repair, or full refund depending on the situation. We cover all associated costs. You will not be charged a return fee for faulty or damaged items.
Still have a question?
Email us at hello@1721.com.au and we will get back to you within one business day.
