Returns and Warranty
Clear terms, no surprises. Choose your product to see exactly what applies.
30 Day Return Policy
Live with your Comma for 30 days from delivery. If it is not right for your space, contact us and we will arrange the return. The return fee is $199 for metro addresses. If you drop the sofa at our depot in its original packaging, that pickup fee is waived. Regional customers drop off at, or courier to, their nearest freight transporter.
Step 01
Keep your original packaging
Keep the original module boxes. Every module ships in its own box, sized to fit apartment lifts and narrow stairwells, and the same boxes are needed for a return. If the boxes are no longer available, we will confirm any packaging cost with you before anything proceeds.
Step 02
Contact us within 30 days
Email hello@1721.com.au within 30 days of delivery with your order number.
Step 03
Choose how it comes back
Metro: the $199 pickup fee is waived when you drop the sofa at our depot in its original packaging. Otherwise we arrange pickup for $199.
Regional: drop off at your nearest freight transporter or courier it there. We confirm the details with you before anything is booked.
Step 04
Refund processed
Once the sofa is back with us, your refund is processed to your original payment method.
Common questions
Warranty Coverage
Every Comma carries tiered warranty coverage that matches how long each component is built to last. Here are the terms in plain language.
10
Year Frame Warranty
Solid larch frame. Covers manufacturing defects, structural failures and joint integrity.
3
Year Foam and Springs Warranty
Foam and spring system. Covers abnormal compression loss and spring failure under normal use.
2
Year Fabric Cover Warranty
All fabric covers. Covers manufacturing defects, failures and colour inconsistencies not caused by misuse.
Common questions
Faulty or Damaged Items
If your sofa arrives damaged or develops a fault, we will make it right.
Step 01
Document the issue
Take clear photos of the damage or fault as soon as you notice it.
Step 02
Contact us within 48 hours
Email hello@1721.com.au with your order number and photos. For delivery damage, contact us within 48 hours of receiving your order.
Step 03
We resolve it
We will arrange a replacement, repair or full refund depending on the situation. You will not be charged a return fee for faulty or damaged items.
14 Day Return Policy
Every product other than the Comma sofa follows these terms. You have 14 days from delivery to decide. The item must be unused and in its original packaging. Return postage is paid by you and deducted from your refund.
Step 01
Check the item is unused
Keep the item unused and in its original packaging so it is ready to send back.
Step 02
Contact us within 14 days
Email hello@1721.com.au within 14 days of delivery with your order number.
Step 03
Send it back
Return the item to us. Return postage is paid by you, and that cost is deducted from your refund amount.
Step 04
Refund
Your refund is issued to your original payment method, less the return postage.
Common questions
Damaged Items
If your item arrives damaged, let us know straight away and we will work with you to put it right.
Step 01
Document the damage
Take clear photos of the damage, including the packaging.
Step 02
Contact us as soon as it arrives
Email hello@1721.com.au with your order number and photos.
Still have a question?
Send us a message and we will get back to you within one business day.
